Blogging from the Highlands of Scotland
'From fanaticism to barbarism is only one step' - Diderot

Friday 27 January 2006

Cunard buckles and gives full refund after cruise debacle

Queen Mary 2 passengers are now being offered a full refund, instead of the 50 per cent earlier offered. No doubt the threat of a sit-in by passengers at Rio de Janeiro, coupled with the reality that a class action by several hundred such passengers had been launched, has forced a welcome reassessment by Carnival.

Consumer action and commercial reality - a powerful force that Cunard has had to accept through (no doubt) gritted teeth! Yes!

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